Working to satisfy your customers cannot be improvised. In the course of projects, different deadlines, your customers will often be demanding about the quality of your services.
To succeed in your customer management, 4 key points:.
1. Honor your commitments.
uotes, order forms, deadlines: being able to clearly write down your commitments (content of the service, meeting deadlines) and stick to them is essential. It is on this main point that a client will judge your professionalism.
2. Listen to your customers.
In addition to meeting deadlines, listening to the customer and adapting to their comments is essential. For the provision of services, it is even the central point: any project carried out with a client necessarily leads to adjustments and modifications.
3. Use CRM software.
For two or three projects, using Excel will allow you to track your customers. Beyond that, it is vital to equip yourself with CRM software adapted to your activity. Quite simply so you don't spend hours putting everything together, save time and focus on production.
4. Evaluate the satisfaction of your customers.
When a project or service is completed, knowing whether a customer is satisfied is crucial and often allows you to direct future services.